# Getting help from Kalman

> Send a support request with the Support button, follow replies under Your requests, and keep patient details out of your messages.

Updated 2026-11-10 · Account and billing · https://kalmananalytics.com/support/getting-help/

## Send a request

1. Click the round **Support** button at the bottom right of any page in the app.
2. Search the help articles at the top. Your answer may already be there.
3. Fill in **Subject**, pick a **Category** (Question, Something's not working, Setup help, Billing or Feature request) and write your **Message**.
4. Click **Send**.

You'll see "We got it, #1042. We'll email you when we reply." with your own request number. The request also records the workspace and the page you were on, so you don't need to explain where you were.

## What not to include

Please don't include patient names or health details: no names, emails, phone numbers, intake answers, conditions or medications tied to a person. If you need to point at an event, give its id or the time it happened instead. Never paste passwords or API tokens.

## Follow your requests

Go to **Your requests**, linked from the Support panel and next to **Help** and **What's new** on the support pages. It lists everything you've sent and our replies. Each person sees only their own requests, not their teammates'.

Statuses:

- **New** or **Open:** we're on it.
- **Waiting on you:** we need an answer from you.
- **Resolved** or **Closed:** done.

To reply, open a request, type your **Reply** and click **Send reply**. Replying to a request that is waiting on you or resolved reopens it. A closed request stays closed, so send a new one instead.

## About our emails

We email you when we reply or change a request's status. The email has the request number and a link, never the text of the message. Read and reply in the app.

Still stuck? Log in and open a request: https://app.kalmananalytics.com/support