Deleting a person, deleting a workspace, and retention

Delete one person

Use this when someone asks you to erase their data.

1. Open Privacy review and scroll to 5. Delete a person.
2. Under Find by, choose Email, Phone or Patient / contact id.
3. Enter the value and click Delete person.

Only owners and admins can do this. Kalman hashes the value the same way it does when data comes in, uses the hash to find the person, and never stores the value.

This removes:

• the person's visitor records, visits (sessions) and events
• the raw data those events came from (for a webhook that carried several events at once, the whole raw copy)
• anything not yet sent to an ad platform
• their rows in web analytics

Deliveries that were already sent stay in the log as a record, but their contents are removed. The page shows what was deleted, with counts only. If no one matches, it says so.

Kalman can't recall data that has already been sent to Meta or another ad platform. To have it removed there, request deletion from that platform directly.

Delete a workspace

1. Go to Settings → Workspaces and open the workspace.
2. Under Delete workspace, click Delete workspace.
3. Type the workspace name to confirm, then click Delete workspace.

Only the workspace owner can do this. A main workspace that still has additional workspaces can't be deleted: delete those first.

As soon as you delete the workspace:

• its sources and ad destinations are switched off
• the stored ad platform access token is removed
• anything waiting to be sent is cancelled
• the tag and webhooks stop accepting data for it

After a 30-day grace period, Kalman removes every row of the workspace's data, table by table, including web analytics.

Retention

"PHI deleted after 30 days" is true only of the raw webhook copies and IP addresses. Events and the hashed identifiers on them stay until deleted, as above.

The bottom of 5. Delete a person shows whether a retention window applies to your workspace. When one does, older events, sessions and visitors are deleted daily.

What Kalman never stores

Emails and phone numbers are hashed when data comes in, so Kalman stores only the hashes, not the raw values. Nothing you type into the delete form is kept.