Getting help from Kalman

Send a request

1. Click the round Support button at the bottom right of any page in the app.
2. Search the help articles at the top. Your answer may already be there.
3. Fill in Subject, pick a Category (Question, Something's not working, Setup help, Billing or Feature request) and write your Message.
4. Click Send.

You'll see "We got it, #1042. We'll email you when we reply." with your own request number. The request also records the workspace and the page you were on, so you don't need to explain where you were.

What not to include

Please don't include patient names or health details: no names, emails, phone numbers, intake answers, conditions or medications tied to a person. If you need to point at an event, give its id or the time it happened instead. Never paste passwords or API tokens.

Follow your requests

Go to Your requests, linked from the Support panel and next to Help and What's new on the support pages. It lists everything you've sent and our replies. Each person sees only their own requests, not their teammates'.

Statuses:

• New or Open: we're on it.
• Waiting on you: we need an answer from you.
• Resolved or Closed: done.

To reply, open a request, type your Reply and click Send reply. Replying to a request that is waiting on you or resolved reopens it. A closed request stays closed, so send a new one instead.

About our emails

We email you when we reply or change a request's status. The email has the request number and a link, never the text of the message. Read and reply in the app.