In-app support requests

You can now ask for help without leaving Kalman. A support button sits in the bottom-right corner of every signed-in app and settings page.

Sending a request

The button opens a short form with a subject, a category (question, problem, billing, setup or feature request) and your message. Kalman attaches the workspace and the page you were on, as a path only, so we can find the context quickly. You get a ticket number straight away.

Please don't include patient names or health details. If something slips through anyway, messages are stored encrypted.

Following up

Your requests page lists your own tickets and their status. Each one opens as a thread you can reply to. Other people's tickets stay private, even teammates' in the same workspace. If you reply to a resolved request, it reopens.

Email notices

You'll get an email when we receive your request, when we reply, and when its status changes. Each email carries the ticket number and a link back into Kalman. It never includes the subject or any message text, since either could name a patient.

Read the guide